INTRODUCTION
At A Ghrá we are passionate about quality and the standard of care we provide for all our clients, we love to hear from our clients as we consider them the best judges of our standards and we thrive on your feedback. Please feel free to contact us to let us know what we are doing well or indeed what we can improve on. The function of this page is to provide information to our clients and facilitate client feedback.
It contains; useful client information, client testimonials, a news feature and a copy of our Complaints Policy to inform you of the actions to be taken and our commitment to resolve the rare circumstance when our service standards fails to meet your expectations. It also includes all our communication and contact details, we are looking forward to hearing from you.
Client News
HSE Implementation Plan for New Health Regions
Hi All The link below will bring you to a document containing information regarding the HSE’s reorganisation of service delivery into six new health regions Introducing_HSE_Health_Regions
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Continuous Improvement ISO 9001: 2015 Certification
In order to achieve our vision and goal to be the most trusted provider of home care services in the West of Ireland, exceling in the provision of high-quality home care, A Ghrá embraces a culture of continuous improvement. Most recently we have invested in further developing our Quality Management System and have successfully achieved […]
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A Ghra Service User Service Guide 2023
Hi all, As part of our continuous improvement process, A Ghra has developed a Service User Service Guide, this document will be included in all our clients home care folders and can also be found by clicking on the link. Its designed to assist all our clients by providing quick access to information about A […]
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Department of Health’s Public Consultation on Draft Regulations for Providers of Home Support Services.
The link below will bring you to a survey site which will allow you to submit your views on the proposed new government regulations on homecare provision. It is important you take the time to read the draft regulations and more important that you submit your own personal opinions in the survey. The survey closes […]
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WHO International Hand Hygiene Day 2022
Hi All Please click on the link below to view a vide from the World Health Organisation promoting the importance of Hand Hygiene Unite for Safety https://youtu.be/Z7lg2ZmOKVA
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Client Survey Results 2022
Client Survey 2022 An anonymised survey of all clients was initiated in Q 4 2022, this survey has been completed annually for the last 7 years. Its purpose to gauge the loyalty of our clients, as we believe our client’s are the best gauge of the quality of our service provision. Alayacare reported in September […]
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Age Friendly Ireland Programme Details
Please find the link to further information on the Age Friendly Ireland programme, the programme’s stated key objectives are: 1. Enable older people to continue living in their homes or in a home more suited to their needs (Rightsizing) 2. Live with a sense of independence and autonomy 3. Be and feel part of their […]
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Covid 19 Booster Shots
Hi All Please see the attached HSE presentation containing information regarding recommendations on receiving Covid 19 booster shots. Just click on the link and download the information Booster COVID-19 Vaccine Partner Pack
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Roper Logan & Tierney Model of Assessment of Activities for Assisted Daily Living
“Every day is a school day” A Number of A Ghrá Staff underwent 3 days of training based on the Roper Logan & Tierney Nursing Model of Assessment used to construct personalised care plans to support our clients to live independently in their homes. The picture shows John Conroy (course Tutor) and some of our […]
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Get the Vaccine
This picture depicts the likelihood that a person who does not get the vaccine will end up in hospital and on a ventilator. It shows the actual number of patients in a hospital in America. Those in white are vaccinated and those in blue are not, as can be seen while being vaccinated does not […]
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A Ghrá Carer of the Year 2020
Due to the Pandemic we were a little delayed in publicly acknowledging the A Ghrá Carer of the year for 2020, the photo depicts Aine being presented with flowers and a small gift by Arthur Connern (CEO) and Bridget Curley (Care Supervisor) outside our head office at The Mall in Tuam. Colm, A Ghrá’s Care […]
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Carer of the Quarter Q4 2020
Congratulations to Vyvette Harrison White who we are pleased to announce as the Caregiver of the Quarter for Q4 2020. Vyvette’s professionalism and her willingness to provide cover at short notice was very much appreciated as it ensured continuity of care for our clients
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A Ghrá Caregiver of the Quarter Q3 2020
Arthur Connern CEO of A Ghrá care services Ltd acknowledged the hard work and dedication of A Ghrá’s Care staff during these difficult Covid-19 Pandemic times. Each carer received a certificate and a small token of appreciation Thanks once again for your continued hard work, dedication and professionalism during these difficult times.
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A Ghrá Care Services becomes a Member of Infection Prevention Control Ireland
A Ghrá have become full members of Infection Prevention Control Ireland (IPC Ireland) In these trying times its vital we do all in our power to prevent the spread of infection and the covid-19 virus. All A Ghrá staff have received HSE Covid -19 specific infection prevention and control training. Infection Prevention Control Ireland is […]
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Wellbeing and Mindfulness during the Covid Pandemic
A new video-based mental wellbeing programme called Minding Your Wellbeing is now freely accessible. Brought to you by HSE Health and Wellbeing, this evidence-based programme provides a unique opportunity for people to learn more about mindfulness, gratitude, self-care and resilience. As we continue to adapt our lifestyles to deal with COVID-19 and are faced with different […]
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Safeguarding Vulnerable Persons HSE Leaflet
Easy read HSE Safeguarding leaflet The leaflet contains the necessary information and HSE contact details for use if anyone has safeguarding concerns
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Dementia Information Pack
A Ghrá Care Services recognises that Dementia is unique and that it affects everyone differently. Our aim is to support families and to help them look after their loved ones at home for as long as possible.
Read MoreTestimonials
Client Compliment 2022
Hi All We received this wonderful acknowledgement of the great work you do for the most vulnerable in our society. While I have removed some of the client...
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The following compliment was written on the back of one of our 2021 client survey cards “To all in Office Happy Xmas Sincere thanks for all ...
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Tuam Client describes A Ghrá Carer as ‘out of this world’
Mary M. one of our clients in Tuam has sent in a lovely letter praising and thanking all her carers and asking that we pass on her praise. She states that on...
Read MoreAllison in Mayo
Allison recently expressed Praise for her Carer, Paula, thanking her for how helpful she is and describing her as a 'lovely person'. We know exactly what you...
Read MoreClient JD Galway
We received a lovely letter following the sad passing of John one of our clients of almost 4 years expressing how deeply indebted John's family felt to A Ghr...
Read MoreGalway Client
Client (M. C.) stated ‘she is so happy with Winnie; she is an excellent carer and of all the care companies coming to her she finds that the A Ghrá carers...
Read MoreGalway Client
Client (J. P) His daughter and Next of Kin contacted A Ghrá to say ‘Thank You for the great care you give to my Dad and that we are lucky to have such bea...
Read MoreFiona
A Ghra Care Services have made a substantial difference to all our family since they came on board over 2 years ago in delivery much needed care to our mothe...
Read MoreMayo Client
Client (S. H) His wife wanted to let us know that ‘she is delighted with Aidan as a Carer and our company for the great service we give’. Thanks Aidan...
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