One of our main goals is to ensure you maintain your independence and stay at home as long as possible.  You can apply for home help hours privately at any time by contacting our offices as follows:

Phone   093-60716

e-mail  info@.aghra.ie

Our experienced and helpful staff will  explain the process step by step with you or your family and  guide you through the application.

You can also apply via the Local HSE organisation. You can discuss this with your local doctor or the  public health nurse in your local health clinic. They are in a position to advise you on how to get the application process started.

It is very important to be aware that you who wishes  to  request home support can request through the HSE your preferred care agency. If you are allocated home care hours from the HSE you can request A Ghrá as your preferred care service provider for all or part of the hours that the HSE have allocated. This empowerment of you is crucial and here at A Ghrá we consider you as the best and final judge of the quality of our service provided to you.  So feel free to contact the HSE and request our company as your service provider, you won’t be disappointed.

A Care plan is  a customised, personalised and documented plan of service provision agreed between the client, and A Ghrá based on the clients needs. It outlines the days and times for service provision and what is to occur at each call.  At A Ghrá we review every client care plan annually or sooner as required in order to ensure our Client’s changing needs are met.

We are very serious about delivering the most trusted care to you. If you have a complaint or are concerned about some aspect of your care, we welcome your feedback. Likewise, if there is something we are doing well we would welcome your comments. There is a copy of our complaints policy and complaints form in each care plan folder. There is also an electronic copy of our complaints policy and complaint form available to each client in their client document folder accessed via their login. Rest assured that your complaints and concerns are treated in the strictest of confidence and will be investigated in a timely manner.

Informal Resolution
If possible, we believe it best to deal with things as soon as possible and in the easiest and most direct way. If you have a complaint raise it with the person you are dealing with. He or she will try to resolve it for you there and then. However, they may need time to look into it, we would hope that all informal complaints would be dealt with within five working days. The member of staff involved will bring any lessons learned from addressing your complaint to our attention. If the member of staff cannot help with your complaint they will explain why, and you can then ask that your complaint to be formally investigated.

Ideally, we would ask that you use our complaints form as it is designed to ensure we get enough information to assist in investigating your complaint. You can ask for a copy of our complaints form from the person whom you are already in contact with; a copy of the complaints form is also included in your Care Plan file; you can email a request for one to be emailed or posted to you using the following address info@aghra.ie ; you can ring the office on Telephone: 09360716 to make your complaint over the phone; you can write a letter to us at the following address: The Client Liaison Officer, AGHRÁ Care Services Ltd, The Mall, Tuam, Co Galway.  Our accepted complaints pathways include e-mail, in person, in writing and by telephone.

We are always on hand to deal with your queries. We pride ourselves on providing round the clock phone cover and will always be in a position to deal with your concerns or questions.

Call us on 093 60716